At LUZE WEARS, we are committed to providing you with the highest quality products. If you are not satisfied with your purchase, you may return it for a full refund within 7 days of the order delivery date.
To be eligible for a refund, the item must be in its original condition, unworn, unwashed, and with all tags attached. Please note that personalized or customized items are not eligible for returns.
To initiate a refund, please contact our customer support team at contact@luzewears.com or +923397890786. We will provide you with instructions on how to return the item. Once we receive the returned item and verify its condition, we will process your refund to the original payment method within 3 business days.
Exchange Policy:
If you wish to exchange an item for a different size or color, you may do so within 7 days of the order delivery date. Please note that there may be additional shipping charges for exchanges.
To initiate an exchange, please contact our customer support team at contact@luzewears.com or +923397890786. We will provide you with instructions on how to return the item. Once we receive the returned item and verify its condition, we will process your exchange.
Shipping Costs:
Returns: The cost of return shipping is the responsibility of the customer, unless the item is defective or damaged.
Exchanges: There may be additional shipping charges for exchanges.
Exceptions:
Personalized or Customized Items: These items are not eligible for returns or exchanges.
Sale Items: Sale items are typically final sale and cannot be returned or exchanged.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately. We will provide you with instructions on how to return the item and will process a full refund or exchange.
Contact Us:
For any questions or concerns regarding our refund and exchange policy, please contact our customer support team at contact@luzewears.com or +923397890786.
