1. What makes LUZE WEARS different from other clothing brands?
At LUZE WEARS, we’re passionate about high-quality, comfortable clothing. We use export-quality fabrics and hold ourselves to the highest manufacturing standards. We’re also a small, transparent team dedicated to exceptional customer service, not a faceless corporation.
2. What kind of clothing do you currently offer?
Our current focus is on crafting the perfect winter wardrobe staple – the hoodie. We offer stylish and warm hoodies made with soft fleece and a perfect fit.
3. Will you be expanding your clothing range beyond hoodies?
Absolutely! While we start with hoodies, we plan to expand our collection in the future. Stay tuned for updates on our social media platforms!
4. What sizes do your hoodies come in?
We offer a range of sizes to ensure a perfect fit. Specific size details can be found on each product page on our website (luzewears.com).
5. How do I know which size hoodie to order?
We provide size charts on each product page to help you choose the perfect fit. Additionally, if you have any questions about sizing, feel free to contact our friendly customer support team.
6. What is your return and exchange policy?
We offer a hassle-free return and exchange policy. You can return unworn and unwashed items with tags attached within 7 days of delivery for a full refund. You can also exchange items for a different size or color within the same timeframe. Please note that there may be additional shipping charges for exchanges. Personalized or customized items, and sale items are typically final sale. See our full Refund & Exchange Policy for details: Privacy Policy.
7. How much does shipping cost?
Shipping costs are calculated at checkout and vary depending on your location and order details. We offer transparent pricing so you know exactly what to expect.
8. What if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact our customer support team immediately at contact@luzewears.com or +923390071295. We’ll be happy to help with a return or exchange.
9. How can I contact customer support?
You can reach our friendly customer support team by email at contact@luzewears.com or by phone at +923390071295. We’re always happy to help!
10. Where can I find more information about LUZE WEARS?
You can learn more about us on our website (luzewears.com) and follow us on social media for updates, sneak peeks, and a chance to connect with the team behind the brand!
